Refund policy
We want you to be satisfied with your purchase. We offer free returns on eligible orders, subject to the terms and time limit outlined below.
1. 24-Hour Return Period
Customers must request a return within 24 hours of receiving their order. Returns requested after the 24-hour period may not be accepted, except where required by applicable law.
The 24-hour period begins when the order is delivered according to the applicable shipping carrier’s delivery confirmation.
2. Free Returns
Eligible returns are provided at no additional return-shipping cost to the customer. Once your return request is approved, we will provide instructions for returning the product.
Customers should not ship an item back without first contacting us and receiving return instructions.
3. Return Conditions
To qualify for a return, the product should, where applicable:
- Be returned within the 24-hour return period.
- Be unused and in its original condition.
- Include its original packaging and accessories, where reasonably possible.
- Not have been intentionally damaged, altered, washed, or misused.
We reserve the right to refuse a return where the product does not meet these requirements, except where applicable law provides otherwise.
4. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery and provide clear photographs of the product and its packaging.
Because our products are fulfilled and shipped through Printful and its designated shipping carriers, we may need to submit the issue to Printful for review and resolution.
Where a replacement or refund is approved, we will provide the appropriate remedy in accordance with applicable policies and law.
5. Refunds
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method. The time it takes for the refund to appear in your account may depend on your bank or payment provider.
6. Exchanges
If you would like to exchange an item, please contact us within 24 hours of delivery. Exchanges are subject to product availability and applicable fulfillment policies.
7. Non-Returnable Items
Certain items may not be eligible for return due to their nature, including personalized, customized, or made-to-order products, except where the item is defective, damaged, incorrect, or where applicable law provides a right to return.
8. Important Legal Notice
The 24-hour return period does not eliminate or restrict any statutory consumer rights, warranties, or remedies that cannot legally be excluded or limited under the laws applicable to your purchase.
Where applicable law provides a longer mandatory return, refund, cancellation, or warranty period, those legal rights will apply notwithstanding this policy.
9. How to Request a Return
To request a return, contact our customer service within 24 hours of receiving your order. Please include:
- Your order number.
- The reason for the return.
- Photographs of the product, if applicable.
- Photographs of the packaging, if the item arrived damaged.
We will review your request and provide the appropriate return instructions.
Please note: A return request submitted after the 24-hour period may be denied unless otherwise required by applicable law.
By placing an order with our store, you acknowledge and agree to this Refund & Return Policy, subject to your rights under applicable law.